Terms and Conditions

Last updated: July 2026 · Version 1.0

1. Service provider identification

Under Article 10 of Decree-Law 7/2004 of 7 January (the Portuguese E-Commerce Act), the service provider is identified as follows:

Information on electronic contracting (Art. 10(1) DL 7/2004): the contract language is Portuguese. Steps to complete a contract: (1) submit a quote request; (2) we prepare and send a written quote after a free measurement; (3) you accept it expressly; (4) we confirm scheduling. Before submitting the form you can review and correct any entered data; after submission, contact us by email or phone to correct any error.

2. Scope and nature of the services

JanelaFix, operated by Regular & Integral, Lda, supplies and installs PVC and aluminium window frames in Portugal: replacement and installation of windows, balcony doors and sliding doors, with a choice of glass (double Low-E, acoustic or triple) and finish. Coverage area: Greater Lisbon and the Setúbal Peninsula. For addresses outside this area, contact us to confirm availability.

Services are delivered using certified profiles (CE marking, EN 14351-1 standard) with our own installation team, with no subcontracting of the fitting work.

3. Contract formation and quoting process

Preparing a quote is free and carries no obligation to proceed. The quote is provided in writing, itemising materials, labour and prices, and remains valid for 30 calendar days from its issue date, unless stated otherwise.

The contract is validly formed the moment you expressly and unambiguously accept the quote, whether by email, a written message (WhatsApp/SMS) or signing a document. The accepted price is final and binding for the described scope of work; any change you request after acceptance will require a supplementary quote and a fresh express acceptance.

4. Right of withdrawal (distance and off-premises contracts)

Because measurement takes place at your home and quote acceptance normally happens remotely (email, WhatsApp or phone), the resulting contract generally falls under the rules for off-premises or distance contracts. Under Decree-Law 24/2014 of 14 February (transposing Directive 2011/83/EU), you have the right to withdraw from the contract within 14 days of its formation, without giving any reason and at no extra cost.

Exercising this right: notify JanelaFix before the deadline, via an unambiguous statement sent to geral@janelafix.pt or by registered letter to our registered office. You may use the withdrawal form template in Annex A of DL 24/2014, but you are not required to.

Work starting during the reflection period: if you expressly ask us to start manufacturing or installation before the 14 days are up, and the work is fully completed within that period after you acknowledge you will lose the right of withdrawal, that right lapses. If the work is only partially carried out (for example, made-to-measure manufacturing already started), you pay only the proportional value of the work done.

Exception: this right applies exclusively to consumers (private individuals acting outside their trade or profession); contracts with businesses, condominiums or other non-consumers (including contractors) are not covered by this regime. Under Article 17(1)(m) of DL 24/2014, the right of withdrawal does not apply to repair or maintenance services carried out at the consumer's home, at their request, when fully completed within the 14-day period after the consumer's prior acknowledgement. Even so, under Article 17(2), the right of withdrawal still applies to services provided beyond what was specifically requested by the consumer, or to the supply of goods other than the replacement parts essential for the maintenance or repair.

5. Prices, invoicing and payment

Prices are shown in euros and include VAT at the applicable rate, itemised in the quote and invoice. Installation labour on housing may qualify for the reduced 6% VAT rate (item 2.27 of List I of the Portuguese VAT Code) where materials supplied don't exceed 20% of the total contract value; above that threshold, the materials portion is taxed at the standard rate.

Payment methods: bank transfer, MB Way or Multibanco. Cash payments above €3,000 are not accepted, under Article 63-E of the General Tax Law.

Terms: our standard payment structure is 50% on acceptance of the quote and 50% on delivery and installation. The 50% deposit corresponds to the point at which JanelaFix places the order with the manufacturer for your made-to-measure windows, a process specific to your opening that cannot be resold to another customer; that is why this amount is due at that stage rather than only at the end. This is not payment with nothing in return: from the moment the quote is accepted and the deposit paid, manufacturing is under way. The remaining 50% is due on delivery and completion of installation, against the final invoice. Exact terms always appear in the accepted quote. Late payment accrues interest at the statutory rate.

6. Warranties

6.1 JanelaFix commercial warranty

• Materials (profile and hardware): a minimum 3-year manufacturer warranty on certified profiles and hardware (Veka, Rehau, Kömmerling and other partner brands).
• Installation: 2 years' warranty on the fitting work carried out by JanelaFix, covering defects in workmanship (sealing, alignment, hardware adjustment).

6.2 Minimum statutory consumer rights (DL 84/2021)

Regardless of, and without replacing, the commercial warranty above, you benefit from the minimum statutory rights under Decree-Law 84/2021 of 18 October: a 3-year legal warranty period from delivery, with a presumption of non-conformity in the first 12 months, and the right, in case of non-conformity, to a free repair or replacement or, where that isn't possible, a price reduction or termination of the contract.

6.3 Exclusions

Warranties do not cover damage caused by misuse, unauthorised modification by third parties, force majeure, failure to follow the manufacturer's maintenance instructions, or normal wear and tear. To make a warranty claim, contact geral@janelafix.pt or +351 920 675 844, stating the installation date, quote or invoice number, and a description of the issue.

7. Liability

Regular & Integral, Lda is liable for damage caused by defects in its services, under Articles 798 et seq. of the Civil Code and applicable consumer protection law. Excluded from liability: damage caused by your failure to meet the obligations in Clause 8, damage caused by force majeure, and loss of profit or indirect damage, except in cases of intent or gross negligence. Our maximum aggregate liability for damage arising from a single contract is limited to the total amount paid under that contract, except in cases of intent, gross negligence, or breach of a consumer's fundamental rights, under Article 18 of Decree-Law 446/85.

8. Your obligations

You agree to: provide access to the site at the agreed date and time; inform us in advance of anything relevant (condominium rules, facade restrictions, non-compliant electrical installations); obtain any necessary condominium or council authorisations before work starts, where applicable; and report any issue detected after installation without undue delay. You confirm that the information provided in your quote request is true and complete.

9. Personal data protection

Processing of personal data in connection with JanelaFix services complies with the GDPR and Law 58/2019. For full details, see our Privacy Policy.

10. Intellectual property

All website content (text, images, logo, code) belongs to Regular & Integral, Lda or its licensors, protected under the Portuguese Copyright Code. It may not be reproduced or reused without prior authorisation, other than for normal browsing use.

11. Alternative dispute resolution (ADR)

Under Law 144/2015 of 8 September, in the event of a consumer dispute, you may turn to accredited alternative dispute resolution bodies, namely:

• CNIACC, Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (national jurisdiction): www.cniacc.pt.
• CACCL, Centro de Arbitragem de Conflitos de Consumo de Lisboa (Lisbon Metropolitan Area): www.centroarbitragemlisboa.pt.

Using these bodies is voluntary and does not affect your right to go to court. You may also file a complaint through Portugal's electronic complaints book: www.livroreclamacoes.pt.

12. Governing law and jurisdiction

These terms are governed by Portuguese law. For consumer contracts, the courts of the consumer's place of residence have jurisdiction (Art. 71(1) of the Civil Procedure Code); any clause undermining this right is void. For business (B2B) contracts, the parties choose the courts of Lisbon, waiving any other jurisdiction.

13. Changes

Regular & Integral, Lda may update these terms; the version in force is always the one published on this page, without affecting contracts already entered into. Materially significant changes will be flagged with a prominent notice on the website.

14. Contact

📧 geral@janelafix.pt · 📞 +351 920 675 844 · 🏢 Regular & Integral, Lda · NIF 515 988 561 · Lisboa, Portugal